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Shipment and Delivery

How long does a custom order to arrive?
The estimated time of arrival for custom orders vary between 12 - 16 Weeks depen... more
Do you ship to Canada?
All of our items are available to ship within the United States. Only sohoConcep... more
What are the Shipping Options? Who will deliver my order?
Smaller items in small quantities will ship via FedEx, and larger items or large... more
What is your delivery lead time?
Most furniture orders for in-stock items shipping via Free Shipping will leave o... more
What if I have a specific time I need the order delivered by?
All you need to do is put a note in the "notes/Instructions" area at the checkou... more
What if I receive a damaged or defective item?
If you receive an item that is defective or damaged, please contact us within 3 ... more
My furniture is missing a piece/hardware, how can I get it?
If you purchased your product from us and it is missing a part, please notify us... more
What if I couldn’t figure out how to assemble my order?
We will be happy to help you by sending detailed pictures, diagrams or videos of... more