General Questions

How to Process Checkout

After configuring your product please hit the Add to Cart button and this will add your product to your shopping cart and you will be taken to your Shopping Cart screen. Click on Proceed to Checkout button in your shopping cart and simply follow the steps below On this Step you can choose to Register for an account or complete your order as guest. If you are already registered and have an account with us you can log in and proceed to next steps. Select your option and click on Continue but...

What are your working hours?

Our web siteis open24 hours a day and 7 days a week. Our phone operating hours are Mon - Fri, between 9:00AM and 5:00PM Pacific Standard Time. We monitor and respond to e-mails and support tickets 7 days a week between 9:00AM and 10:00PM.

Do you have any store locations?

We are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a store front where you can view our products.

How secure is my information?

We take industry standard precautions to maintain the security of any information obtained from and about you. We provide you with a secure web page through which to submit your billing information when you join the membership portion of our web site. We maintain your personally identifiable information in a reasonably secure manner including storing such information behind firewalls. We do not and will not sell disclose or share any of your personal information with any company individual or e...

Where can I see and try your products?

We can arrange a visit to our manufacturer’s showroom floor for sohoConcept products if you are in or nearby New York City – New Jersey area. For scheduling your visit please send us a message including the product you are interested in at (

Can I order fabric / material samples?

Yes, for LAFER Recliner Chairs please follow the link here ( For Innovation Living Sofa Beds please follow the link here ( For all other swatch sample requests please contact us by using the Contact Us Form on our web site or send us an email at ( including the list of colors and material samples you are interested. ...